Mercer County Public Library
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View and manage requests

You can display the requests you have made for materials (and suspend, reactivate, or cancel the requests, if you wish) through the Patron Account Requests view. For each item, the requests view displays the format and title of the item, the pick-up library you designated, and the status of the request. The following statuses are common listings:

  • Active - Your request for the item is active and the pick-up library will receive the item when it is available.

  • Inactive - A request for an item in the library system has an activation date in the future; for an interlibrary loan item, the library must review the request before it is sent.

  • Pending - An item has been requested within the library system, and the request is active.

  • Held - The item you requested has been located. The library notifies you when it is available for pick-up.

  • Not-Supplied - There are no items to fill a request that you placed in the library.

  • Cancelled - The request has been cancelled.

  The requests view displays a Hold Position column. The numbers in the Hold Position column indicate the status of your request compared to other patrons' requests for the same item.

Follow these steps to view your requests and suspend, reactivate, or cancel them, if necessary.

1. Click Patron Account on the menu bar, and log in.

Tip:
You can click a title in the list to search for the title in the library catalog and see full information about the title in the search results.

2. Click Requests on the Patron Account submenu to display the list of your current requests.

3. To sort the list, click the arrow in the Sort by box and select a sorting order. You can sort by Activation Date, Format, Pickup Library, Status, or Title.

4. To suspend or reactivate one or more requests, and specify the date to reactivate them, do these steps:

a) Select the check box by the title for each request that you want to suspend or reactivate, and click Suspend/Reactivate Selected Requests (or click Suspend/Reactivate All Requests to suspend or reactivate all your requests).

The Suspend/Reactivate Hold Requests dialog box appears.

b) Type the date when suspended requests should be reactivated, or type today’s date to reactivate an inactive request.

Type the activation date in the format mm/dd/year (for example,
07/05/2009 for July 5, 2009).

c) Click Submit.

Active and Pending requests become Inactive. Inactive requests become Active.

5. To cancel one or more requests, do one of the following actions:

Select the check box by the title for each request that you want to cancel, and click Cancel Selected Requests.

Click Cancel All Requests to cancel all your requests.

6. To see more information about a particular request, click the blue information icon http://catalog.mcplib.info/polaris/Help/am1164e7.jpgby the request.

Detailed information about the request is displayed. You can cancel, suspend, or reactivate the request from this view.

7. Click Back to return to your list of requests.

8. Click Back to return to the My Record page, or click Log Out to quit Patron Access functions and protect your privacy.